gIDENTIFY® Consumer Standard with ID Lookup
Enhance contact center security while reducing average handle time with GIACT’s real-time identity search and verification tool.
gIDENTIFY® Consumer Standard with ID Lookup is an identity verification search tool that assists contact center agents and fraud investigators in quickly and easily verifying U.S. customer identity data. Backed by one of the most complete foundation of data assets available, gIDENTIFY Consumer Standard with ID Look Up helps contact centers to enhance their security while reducing average handle time. gIDENTIFY Consumer Standard with ID Lookup is an add on to gIDENTIFY.
How it works
Filter by data type, search and verify specific identity data points, including full name, DOB, SSN, phone number, current state and address, and deceased indicator
Confirm the validity of an identity in real-time or receive an alert messages on consumer identity, when applicable
If and when needed, launch multi-factor authentication checks – including knowledge-based questions (KBAs) and one-time passwords (OTP) – to strengthen identity proofing