gIDENTIFY® Consumer Standard with ID Lookup
Enhance contact center security while reducing average handle time with GIACT’s real-time identity search and verification tool.
gIDENTIFY® Consumer Standard with ID Lookup is an identity verification search tool that assists contact center agents and fraud investigators in quickly and easily verifying U.S. customer identity data. Backed by one of the most complete foundation of data assets available, gIDENTIFY Consumer Standard with ID Look Up helps contact centers to enhance their security while reducing average handle time. gIDENTIFY Consumer Standard with ID Lookup is an add on to gIDENTIFY.
How it works
1
Filter by data type, search and verify specific identity data points, including full name, DOB, SSN, phone number, current state and address, and deceased indicator
2
Confirm the validity of an identity in real-time or receive an alert messages on consumer identity, when applicable
3
If and when needed, launch multi-factor authentication checks – including knowledge-based questions (KBAs) and one-time passwords (OTP) – to strengthen identity proofing
Benefits Include:
- Filter by data type, search and verify specific identity data points, including full name, DOB, SSN, email address, phone number, current state and address, and deceased indicator, backed by one of the most complete foundation of data assets available
- Reduce average handle time by up to 15%* with real-time identity verification
- Adjust for alternative names or spellings
- Receive alert messages on consumer identities, when applicable
- Strengthen identity proofing through MFA checks and KBA challenges from a single screen
