The Impact of Identity Theft and Scams in 2021

Identity
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Identity theft has become so prevalent that it affected one-in-four U.S. consumers in 2021, along with virtually every type of financial product, commercial platform, and government support. Simultaneously, scam activity — via social media, phone, text, and email—targeted one-in-three U.S. consumers in 2021. What were the results of these activities? And how will organizations deal with and overcome the fraud challenge?

Join Shirley Inscoe, Strategic Advisor in the Fraud & AML Practice at Aite-Novarica Group and James Mirfin, Global Head of Digital Identity & Fraud Solutions at Refinitiv as they provide an overview of the U.S. identity theft and scams landscape in 2021, detailing the findings from a recent and upcoming Impact Report and what we can expect in 2022.


What You’ll Learn

  • Identity theft’s shift back to consumer financial products and how record-high rates of identity theft persisted in 2021;
  • Identity theft’s targeting by age group and account type, and the types of application fraud and account takeover schemes now at play;
  • The fallout from identity theft, including changes in customer satisfaction and tolerance for fraud;
  • The types of scams and the methods used to scam;
  • How organizations can better protect themselves and their customers.

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