The Impacts of COVID-19 on Consumer Behavior: Will Changes Last?


2020 was a year unlike any other.

The pandemic caused sweeping changes to consumer behavior, including the banking products, merchant accounts and payments channels we typically use. According to a recent Aite Group study, these changes were also ushered in by increased rates of fraud. For example, over one-third of those who used a new banking product or service (34%) or a new method of banking (37%), respectively, during the the pandemic experienced identity theft as a result.

Are these changes here to stay? And, if they are, in the short-term, what will consumer experience and education look like given these dramatic rates of fraud?

Register now to watch the on-demand webinar as Aite Group’s senior analyst, Shirley Inscoe, GIACT’s Brett Petersen, EVP, Sales and Client Relations, and Head of GIACT Melissa Solis discuss the impacts of the COVID-19 pandemic on consumer behavior.

What You’ll Learn

  • New banking products and delivery channels used by consumers during pandemic;
  • Satisfaction levels with new products & channels used; and
  • Consumers’ familiarity with fraud scams.

Watch the On-Demand
Webinar Recording

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