The Impacts of COVID-19 on Consumer Behavior: Will Changes Last?


2020 was a year unlike any other.

The pandemic caused sweeping changes to consumer behavior, including the banking products, merchant accounts and payments channels we typically use. According to a recent Aite Group study, these changes were also ushered in by increased rates of fraud. For example, over one-third of those who used a new banking product or service (34%) or a new method of banking (37%), respectively, during the the pandemic experienced identity theft as a result.

Are these changes here to stay? And, if they are, in the short-term, what will consumer experience and education look like given these dramatic rates of fraud?

Register now to watch the on-demand webinar as Aite Group’s senior analyst, Shirley Inscoe, GIACT’s Brett Petersen, EVP, Sales and Client Relations, and Head of GIACT Melissa Solis discuss the impacts of the COVID-19 pandemic on consumer behavior.

What You’ll Learn

  • New banking products and delivery channels used by consumers during pandemic;
  • Satisfaction levels with new products & channels used; and
  • Consumers’ familiarity with fraud scams.

Watch the On-Demand
Webinar Recording

Consumer Scams Rising in Velocity and Sophistication_Press Release
34% of U.S. consumers were targeted by scams in 2021, Aite-Novarica Group consumer survey finds

GIACT’s report, Consumer Scams: Rising in Velocity & Sophistication, looks at the methods scammers used to target U.S. consumers, including email, text, phone, and social media. As detailed within the report’s findings, U.S. consumers were solicited through a wide range of mediums using a variety of tactics to social engineer victims into providing payment and / or sensitive payment information.

Read More »
The Impact of Identity Theft and Scams in 2021_webinar
The Impact of Identity Theft and Scams in 2021

virtually every type of financial product, commercial platform, and government support. Simultaneous
scam activity — via social media, phone, text, and email — targeted one in three U.S. consumers in 2021.
What were the results of these activities? And how will organizations deal with and overcome the fraud

Read More »