2020 was a year unlike any other.
The pandemic caused sweeping changes to consumer behavior, including the banking products, merchant accounts and payments channels we typically use. According to a recent Aite Group study, these changes were also ushered in by increased rates of fraud. For example, over one-third of those who used a new banking product or service (34%) or a new method of banking (37%), respectively, during the the pandemic experienced identity theft as a result.
Are these changes here to stay? And, if they are, in the short-term, what will consumer experience and education look like given these dramatic rates of fraud?
Register now to watch the on-demand webinar as Aite Group’s senior analyst, Shirley Inscoe, GIACT’s Brett Petersen, EVP, Sales and Client Relations, and Head of GIACT Melissa Solis discuss the impacts of the COVID-19 pandemic on consumer behavior.
What You’ll Learn
- New banking products and delivery channels used by consumers during pandemic;
- Satisfaction levels with new products & channels used; and
- Consumers’ familiarity with fraud scams.